Privacy Policy


This privacy policy sets out how we (herbalforest.co.uk) protect and make use of the information that you provide us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you agree with any changes. This website privacy policy is effective from 10/05/2015.

WHAT DATA WE COLLECT

We may collect the following information:

  • Name and company name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to customer surveys and/or offers


HOW WE USE THIS DATA

Collecting this data helps us understand your needs and to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • To contact you in response to a specific enquiry.
  • To customise the website according to your interests.
  • We may periodically send promotional emails about new products, special offers or other information which we think might be relevant to you, using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or post.


COOKIES & HOW WE USE THEM

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they visit.

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • To check whether you are signed in to our website.
  • Test content on our website. For example, not all of our users might see the same  piece of content on their browser.
  • Store information about your preferences. The website can then present you with information you might find relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.


CONTROLLING COOKIES

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.


SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as these sites are not governed by this privacy statement. You should exercise caution and also read the site’s data protection and privacy policies fully.


CONTROLLING YOUR PERSONAL INFORMATION

When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings.
  • Email us at info@herbalforest.co.uk
  • Enter and submit your email address in the 'Newsletter Subscribe' box to unsubscribe
  • Write to us at the address given at the end of this page.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of this information then please write to our registered office address: HERBAL FOREST, 8 Whetley Close, Bradford, West Yorkshire, BD8 8HL.

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